Returns and Exchanges
We will replace or refund our customer for any bottle of wine that is damaged, flawed or that is found unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. We cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We will not accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org for all return requests and for return instructions.
Once the wine is received we will refund your credit card account for the cost of the wine. If the original shipment was found to be damaged or flawed, you will receive a full refund, including shipping charges.